How to Get Help from Asylum Welcome

Are you a refugee, asylum seeker or vulnerable migrant? Need free and confidential advice and support? We're here to help.

If you are an organisation or professional needing to make a referral please visit our referrals page here.

⚠ We are not an emergency service. If you are in danger or need urgent help, please contact the police (999) or another emergency service.

Contact Us

Call us on +44 1865 819666

Monday to Friday, 10am – 1.30pm.

We can speak to you in many languages.

Please tell us if you need an interpreter.

Email: welcome@asylum-welcome.org

Visit our office

Monday to Friday, 10am – 4pm.

Our office is in Newtec Place, Magdalen Road, Oxford OX4 1RE.

Get directions.

About Us

Asylum Welcome is an independent charity. We are not the Home Office.

We are friendly, supportive, and good at listening. Many of our Welcome Team have lived experience of the asylum process.

We help asylum seekers, refugees, and vulnerable migrants living in Oxfordshire — adults, young people, and families.

What We Can Help With

Housing Help

Help Out of Hours

  • Call 999 if your life, or the life of someone you know, is in immediate danger

  • Call 111 if you need medical help quickly, but it's not a life-threatening emergency, or if it is out-of-hours for your General Practitioner (GP) surgery

  • Call Childline, if you are under 19 and need support or advice on. They are available 24 hours a day on 0800 1111

  • Call Migrant Help if you are an asylum seeker in need of accommodation over the weekend. They are available 24 hours a day on 0808 8010 503

  • Call National Domestic Abuse Helpline, if you are experiencing domestic abuse or violence. They are available 24 hours a day on 0808 2000 247

  • Call Oxford Safe Haven if you experience a mental health crisis at the weekend. They offer crisis support seven days a week (6pm-10pm) and can be reached on 01865 903 037

  • Call Samaritans for emotional support on the phone, 24 hours a day 365 days a year by dialing 116 123

  • Call CALM (Campaign Against Living Miserably) if you're a man in the UK who needs to talk or find support, on 0800 58 58 58 (5pm–midnight, 365 days a year)