I remember seeing the joy on a client’s face when they had finally been granted leave to remain in the UK – it was very moving and totally validated everything that AW does. On a personal level, a great memory is meeting someone I had been at school with – after more than 50 years! A new volunteer came in to shadow on the Welcome Desk, and when I was introduced to her, the name rang a bell and I thought that I knew her from somewhere. It didn’t take us long to work out that we had been at school together in London, in the same class, a very long time ago. And here we both were, many years later, volunteering for the same charity in Oxford. A fine example of “it’s a small world” – and a lovely new friendship for me and Janet.