How to receive help

You can read this page in عربى shqip tetum français پښتو زمانی کوردی اردو فارسی

If you are an asylum seeker, refugee or vulnerable migrant who needs help then get in touch.

Phone us: 01865 722082

Whatsapp or text us: 07784 300683

Email us:

If you are a European who needs help applying for settled or pre-settled status then email:

Our Welcome Centre (Asylum Welcome, Unit 7, Newtec Place, Magdalen Road Oxford OX4 1RE) is open from 9.30am-4pm from Monday-Friday.

The Welcome Team of volunteers also answer the phone during the week: many of them have lived experience of the asylum process.

If you need urgent help then please look at our emergency contact list (here).

Who are we?

Asylum Welcome offers information, advice and practical support to asylum seekers, refugees and vulnerable migrants who live in Oxfordshire. We help adults, young people and families.

How can we help?

Asylum seekers, refugees and migrants can find it difficult to access the services they need to start rebuilding their lives and to thrive.

We offer advice and support services to help our clients feel welcome, safe, respected and understood as members of a caring community.

Advice services

We provide free, independent, confidential, advice, which includes help with the following:

  • Asylum process

  • Asylum claim

  • Fresh claims

  • Applying for Home Office documents, such as travel documents

  • Asylum support

  • Domestic violence

  • Homelessness and housing support

  • Accessing social services across Oxfordshire

  • Accessing healthcare
  • Help to find work
  • Help to find English classes and other classes
  • Education advice, including applications for college and university
  • Pre-Settlement / Settlement applications for EU citizens
  • Support for migrant prisoners at Huntercombe Prison, and their families

Support services

We help our clients to feel welcome, stay connected, learn English, and access food and essential items. Our support includes:

  • A youth club

  • A girls’ group for young people

  • One-to-one English tuition

  • A Job Hub

  • Access to bikes

  • Access to laptops

  • Access to food

  • Hardship and destitution assistance

  • Support to Refugee Community Organisations
  • A Welcome Centre
  • Assistance with travelling to the Home Office, reporting centres, legal hearings and solicitors
  • Support with modern technologies (computers, laptops, smart phones)