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Europa Welcome

Please note that our working hours during the Covid19 Pandemic will be: 
10 am - 4 pm, Monday and Thursday

Europa Welcome

EU Settlement Scheme (EUSS) and Coronavirus (COVID-19)

If you are a Tetum speaker click here and here (Oras: 10 dader – 4 lokraik loron Segunda ho Kinta)

Europa Welcome video call and face-to-face appointments to help EU citizens to apply for Settled Status are now available. To make an appointment,  please call 07719 128054 during working hours (Monday and Thursday 10am to 4 pm) or send an email to europawelcome@asylum-welcome.org. Please leave a clear message with name and contact details and someone will get back to you as soon as they can.

The Government’s EU Settlement Scheme Resolution Centre can be contacted by email or phone. General Customer line:  0300 123 7379

If calling from outside the UK: +44 (0)203 080 0010

Update

The Home Office has opened the postal route for document verification. This means that if your ID document isn’t compatible with the mobile app or you cannot use the mobile app you can enter your document details in your online application and send your ID document by post.

For non-EEA applicants waiting to make a biometrics appointment: From 1 June UKVCAS began a phased re-opening of Service Points for non EEA family members to book and register for biometrics appointments: https://www.ukvcas.co.uk/help-support/ourinfo/bookAppointment.

The Home Office has also confirmed that if non-EEA nationals apply to the EU Settlement Scheme before their existing leave expires, and they didn’t leave the UK in the meantime, they won’t become overstayers while they wait for a decision.

You can still progress your Settled Status or Pre Settled Status application online. The guidance to help you apply is also available in 26 European languages: https://www.gov.uk/guidance/settled-status-for-eu-citizens-and-their-families-translationsIf you want to ask a question about applying for Settled or Pre Settled Status, you can use an online form by clicking here and they will reply in 5 working days.

You can also call the Home Office Assisted Digital service if you need help filling in the online application. You may need to book a phone appointment. We Are Digital: 03333 445 675

The Europa Welcome team can help you with basic information and questions regarding the EU Settlement Scheme. If we can’t help you with your specific issue, we can refer you to partner organisations that can deal with more complex issues.

Some EU citizens have given us passports and important documents to forward to the Home Office. Rest assured that our priority is to ensure that these are safe.

You can find COVID19 advice for patients in 51 languages including Tetum at the Doctors of the World webpage. It is based on NHS health advice and produced in partnership with the British Red Cross and other partners: https://www.doctorsoftheworld.org.uk/coronavirus-information/

Follow our Twitter account for news and updates: @WelcomeEuropa

What is the EU settlement scheme?

The EU settlement scheme is a registration process for EU nationals and their family members who wish to stay in the UK after the UK leaves the EU.

It should be straightforward and many people can register easily from their phone or computer. More details are here.

What is Europa Welcome?

Europa Welcome is a new service for Europeans in Oxfordshire run from Oxford-based charity Asylum Welcome.

It is to help people unable to make an application by themselves (for example because they struggle with technology, language barriers, health problems etc.).

It is one of more than 50 such advice services funded by the Home Office across the UK until March 2020. But it will be a confidential service.

Contact us if you want help for yourself or your family. Or if you work with Europeans and want to ask for help on their behalf.

The service will include confidential appointments to explain the settlement scheme and to help those who wish to register to submit documents and communicate with the Home Office. It will help Europeans have peace of mind that they are registered.

If you are a Tetum speaker, please click here.

Why is Asylum Welcome running this service?

Although Asylum Welcome normally helps asylum seekers and refugees, this is a time of upheaval when the most vulnerable of the Europeans who have made Oxfordshire their home may feel anxious about their rights in the UK.

Asylum Welcome has taken on this service because it wants to meet that need and because it has all the ingredients to provide useful help: a well-established immigration advice centre, a track record of negotiating with the Home Office and a magnificent community of local volunteers with a welcoming ethos.

Documents needed

It will help if you can bring these documents to your appointment – but do not worry if you cannot.

  1. Passport (or other proof that you are an EU national such as biometric residence permit)
  2. Evidence of how long you have been in the UK, for example a National Insurance number